The first stage in data processing is data retrieval, a key component in the client onboarding process.
Complete and accurate data files result in the recovery of full awards. A client may have access to transactional records in-house, but other times, it will be necessary to contact prime brokers or other clearing agents for data files. Because of our long-standing working relationships with prime brokers, fund administrators, custodians and other clearing agents, we can retrieve data files efficiently and in a timely manner. Because our contacts in these firms are familiar with the fields and formats sought in the data request, we can overcome obstacles such as recovering data from former prime brokers.
To assure that the data retrieval process runs smoothly, Battea assigns to each new client an Account Manager, who:
- Coordinates data retrieval
- Tracks the progress of the requests
- Reviews sample files for more efficient data loading
- Communicates developments to the client in the data retrieval and loading process.
In data loading, we prepare a client's data files for processing by The Claims Engine® to determine eligible filings and recognized loss.
Battea employs a team of highly skilled data analysts who thoroughly review and prepare a client's files for processing. After we obtain client transaction data, we load it onto our systems for normalization. We examine the data for any flaws or discrepancies and standardize transactional information from a variety of sources and formats to meet our data processing engine’s requirements. If there are any questions during the data loading, the Battea Customer Service Representative communicates with the client to ensure these issues are resolved.
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DATA & ACCOUNT AUDITS
In the final stage before filings are made, we undertake Data and Account Censuses, which are audits shared with the client to mirror the data and account information received by Battea.
The Data Census Report summarizes all of the client's trade information to ensure data completeness, capturing the data received and highlighting date ranges, transaction counts and any other important notes. We examine such factors as timeframes, accounts, data sources and instruments. The Account Census lists each account with “pay to” and “send to” details. When a client receives an exacting confirmation of these censuses, they are assured that:
- Their complete data has been retrieved
- All accounts are accurately represented
- Award processing will be correct and timely
We work closely with appointed client resources to confirm completeness of information to pave the way for the next phase in our process.
To guarantee quality, completeness, and client data organization at the time of onboarding, computer-aided tools are required to identify vast amounts of data abnormalities, imbalances, and failure to reconcile.
Over the years, Battea has developed a completely different level of employee skills, tools and processes from any of its competitors, resulting in far greater inclusion and rejection elimination for our client’s claims. It also results in the inclusion of filings where data reconstruction proves to be impossible due to the time lapse since the transactions took place, but where sensible expert calculations can be presented to claims administrators and lead plaintiff attorneys. This methodology illustrates the fairness of inclusion, using least-advantageous pricing models for gap transactions and periods, while retaining full value for the bulk of transactions during the class action period. We call this “Exceptional Exception Handling.”